Standard UK Delivery is £4.95 or FREE when you spend over £60.
Normally, we aim to despatch your purchase within 2 working days and the standard delivery time is usually 2-3 days. PLEASE NOTE: as of 22/07/21 there are delays on shipping which mean that orders will likely take 7-10 working days to deliver. We expect this to return to normal by 04/08/21.
Bladed items (Hori Hori, Nata etc) will require proof that the recipient is over 18 prior to shipping. If you purchase one of these products then please email us with a photograph of a driving licence or passport.
Delivery is by Parcelforce express48 - Due to the size and weight of the fire pits there is a £5 surcharge for delivery to postcodes within Zone 1 and a £15 surcharge for delivery to postcodes within Zone 2. Please pick the relevant surcharge during checkout.
If you require delivery to Zone 3 then please contact us prior to processing an order to confirm shipping costs.
Zonal Postcodes are noted below:
Zone 2 - The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE, AB31,AB33-38,AB45,AB52-56,FK17-21.
Zone 3 - Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25.
Please note that we classify the Channel Islands as an international destination - please contact us prior to making an order to confirm shipping costs.
We want you to love your Barebones Product.
If you are not satisfied, you can return or exchange it within 28 days of your purchase.
If you are not happy with your purchase, then please email or WhatsApp us within 14 days of receipt and we will confirm what you need to do to return it.
Unless faulty, items returned must be returned in their original packaging and in a re-saleable condition. You will need to pay for the shipping costs for returning your item.
Once we receive and inspected your return, we will send you an email notification that the item has been processed and if your refund has been approved or not.
WhatsApp: 07752 150765
PLEASE NOTE: as of 22/07/21 there are delays on shipping which mean that orders will likely take 7-10 working days to deliver. We expect this to return to normal by 04/08/21.